Artificial intelligence and support knowledge of Visiativ IT Chatbot will transform user assistance into an award-winning 24/7 service, though reducing its costs!
Your helpdesk is swamped with calls because users need assistance. Offer them immediate answers to their most common IT questions.
You’ll not only end up reducing helpdesk call volume by approximately 30%t, but you will also lower your costs, while providing much-needed relief to your IT team.
With a chatbot, communication is no longer one-sided. It’s your move! Initiate the conversation and communicate with your users in a way that’s tailored to their needs. How?
Your knowledge base, which is regularly updated by your bots, makes it possible to prompt notifications, resulting in a different kind of communication that’s direct and personalized.
Surprise your users and remove the barriers between them and your IT Department.
Give your users what they expect: a clear, immediate response to their problem.
With support from extensive data, our AI increases efficiency by analyzing users’ needs and addressing their questions in a personalized way, either providing an immediate response or redirecting them to the appropriate contact.
You’ll not only make your users happy, but will also reinforce the positive image of internal services.
Demonstrate your role as the driving force behind the digitalization of your organization.
Conversational chatbots and their integration through APIs, web services and other interfaces will help promote an image of IT management 3.0.
In the midst of your digital transformation, you’ll illustrate your role as a facilitator and leader in all matters related to technology.
