Information search tools are multiplying, yet the time spent searching for and finding the right information is estimated at more than 26 days a year.
Save over 30% in productivity by centralising the knowledge of your experts and sharing it with your customers and employees.
With Visiativ Knowledge Management, you can optimise the time it takes to access information and use AI to respond to your customers and employees precisely, and at the right time, with personalised conversations.
3h/day
lost in search of information
8
unsuccessful searches
90%
of existing responses
Centralise the knowledge of your experts, to capitalise on your company’s knowledge and make it available for all uses:
Instantly find the right information from everyday work tools (CRM, ticketing, Intranet, etc.) to save users 20% of their search time:
Put an end to waiting for a response to recurring requests. Knowledge is instantly available on all contact channels, reducing the number of requests by 30%:
Ensure 24/7 customer service to provide ongoing support:
Fine-tune the quality and performance of knowledge management, updates and search responses using dynamic dashboards based on historical data:
Provide your customers and partners with immediate, personalised support.
Automate the processing of simple and recurring after-sales service requests, 24/7 and in multiple languages, for your international customers and resellers.
Qualify 100% of helpdesk requests and offer either self-service or escalation to the relevant IT or business support department.
Speed up the first level of requests with 100% automated processing, available 24/7 and capable of answering all common questions. The chatbot relieves employees of the most repetitive tasks, leaving them to concentrate on those with high added value.
Respond immediately to employees via an HR chatbot and relieve your Human Resources teams.
Facilitate onboarding and skills upgrades, re-engage your employees by making them autonomous in their administrative matters.
Alex Candelier, Director of digital support projects in the IT Department.
Thibault Martin, Customer Services Director.
Marc AUBRY, Head of Change Management, BPCE IT Solutions.
Sandrine Verrechia, Customer Relations Manager, Rings International
Visiativ Knowledge Management is a solution of Visiativ Innovation Engine.
Our cloud innovation platform offers a continuum of services for the digital, social and environmental transformations of SMEs and SMIs: services and solutions to plan, implement and manage your transformations, to enhance your competitiveness and business performance.
Guide and inform prospects with a chatbot on your web portals. Our intelligent conversational software will interact with web visitors to guide them to relevant information.
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